Support for your MVP
We are here, every time you need us
A 90-day journey of developing a Minimal
Viable Product has resulted in two
remarkable things:
- Functional product to potential investors and customers.
- Anuyat and its clients Share a common business goal.
Continuing further on this voyage,
We extend our post-deployment custom support for the MVP. With an SLA (Service Level Agreement) in place, we ensure that our customers can reach us whenever they need us.
Technical Support
Consultation
Product Enhancement Support
Troubleshooting
Two months free support
During the launch of the MVP, our clients have a lot on their plates - product marketing strategies, market research, users' feedback, internal policymaking, and more. While they try to balance all this, we stand by their sides during these initial times, with our two months of free premium support, including personalized support over phone calls and Emails.
Premium support
“The key is not to prioritize what's on your
schedule, but to schedule your priorities” -
Stephen Covey
We agree with Stephen here. In the same light, we serve our customers with paid premium support, wherein the assistance is extended based on the level of priority of the issue being reported.
| SLA Level | Response/Acknowledged | Workaround | Resolution |
|---|---|---|---|
| Critical | 30 minutes | 4 hours | 4 days |
| Serious | 30 minutes | 8 hours | 8 days |
| Major | 30 minutes | 2 days | 30 days |
| Minor | 30 minutes | N/A | 8 weeks |
Product Evolution? We are here.
The best day at Anuyat is when our client’s MVP gets its market response. From there, a new chapter of product enhancement begins, to fit newly generated users' demands and expectations. As the MVP we built was designed with the scalability scope in place, our team remains geared up to take the product to the next level of functionality and usability.
Our communication channels are always open
This is the beginning of a beautiful Relationship!
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